Privacy Policy
About This Policy
Redland Sofas and Curtains Limited is a limited company (company number 15746383) with registered office at 110 Coldharbour Road, Bristol, England, BS6 7SB. This privacy notice will refer to Redland Sofas and Curtains Limited as 'us', or 'we'. Redland Sofas and Curtains Limited is the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.
Contact Information
You can contact the Data Controller in any of the following ways:
- Email: info@redlandsofasandcurtains.co.uk
- Post: 110 Coldharbour Road, Bristol, England, BS6 7SB
We take the privacy and security of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and understand why and how we use the personal information we collect and hold about you.
Redland Sofas and Curtains do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from it, you should contact us using the information set out above, as the Data Controller is responsible for matters relating to data protection within our organisation.
We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.
Last Updated: June 18, 2019 (Note: This should be updated to current date)
Key Definitions
Data Controller: Under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected, stored and used.
Data Processor: A Data Controller may appoint another organisation or person to carry out certain tasks in relation to personal information on behalf of, and on the written instructions of the Data Controller.
Personal Information: Any information from which a living individual can be identified. It does not apply to information that has been anonymised.
Special Information: Certain very sensitive personal information that requires extra protection under data protection law, including information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation, genetic information and biometric information.
Personal Information We Collect
We collect and hold the following categories of personal information about you:
| Category | Types of Information | Retention Period |
|---|---|---|
| Identity Information | Name (including previous names and titles), gender, marital status, date of birth | Duration of relationship plus reasonable period thereafter |
| Contact Information | Email address, postal addresses, telephone numbers | Duration of relationship plus reasonable period thereafter |
| Account Information | Username, password and account details (where applicable) | Duration of relationship plus reasonable period thereafter |
| Payment Information | Bank account details, credit/debit card details, payment history | Duration of relationship plus reasonable period thereafter |
| Transaction Information | Details of goods and services provided, delivery information, returns | Duration of relationship plus reasonable period thereafter |
| Survey Information | Feedback and survey responses you provide | Duration of relationship plus reasonable period thereafter |
| Marketing Information | Your marketing and communication preferences | Duration of relationship plus reasonable period thereafter |
The types of personal data we collect may differ depending on your relationship with us.
Special Categories of Information
We may collect and hold the following types of special information where legally permitted:
- Race and ethnic origin
- Political opinions
- Religious beliefs
- Trade union membership
- Genetic information
- Biometric information
- Health information
- Information about sex life or sexual orientation
We do not collect information about criminal convictions or offences.
How and Why We Use Your Information
We only use your personal information for specific legal reasons under data protection law:
- Contract Reason: To perform our obligations under a contract with you
- Legitimate Interests Reason: Where necessary for legitimate business interests that don't override your rights
- Legal Obligation Reason: To comply with legal requirements
- Consent Reason: Where you have given specific consent
Purposes for Processing Your Data
| Purpose | Legal Basis |
|---|---|
| Customer enrollment | Contract / Legitimate Interests |
| Order processing and payment | Contract / Legitimate Interests |
| Contract management and updates | Contract / Legal Obligation |
| Audit and accounting compliance | Legal Obligation |
| Record keeping and warranties | Contract / Legal Obligation |
| Service improvement | Legitimate Interests |
| Marketing communications | Legitimate Interests / Consent |
| Website operation | Legitimate Interests |
| Usage analytics | Legitimate Interests |
Important: If you do not provide required personal information, we may not be able to supply our goods and services to you. Please keep your information up to date by contacting us promptly when details change.
How We Collect Your Information
We collect personal information:
- Directly from you when you complete forms, make purchases, contact us, or subscribe to our services
- Automatically through website technologies such as cookies (see our Cookie Policy for details)
Sharing Your Information
We may need to share your personal information with:
Service Providers:
- IT support services
- Payment processors
- Administration providers
- Marketing agencies (UK and Italy)
Regulatory Bodies:
- HMRC and other government departments
- Fraud prevention agencies (UK)
Professional Advisors:
- Lawyers, accountants, auditors (UK)
- Insurance companies (UK)
- Banking partners (UK)
Technology Partners:
- Email platforms (UK and US)
Business Transfers:
- Potential purchasers of our business
We do not sell or trade your personal information.
International Transfers
If we transfer your personal information outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
- Transfers to countries with adequate protection levels
- Standard contractual clauses approved by the EU Commission
- Compliance with approved codes of conduct
- Certification mechanisms
- Specific arrangements like the US Privacy Shield
Data Retention
We only hold your personal information for as long as necessary for the purposes we collected it, or to meet legal obligations. Specific retention periods are outlined in the table above and may vary based on:
- Legal requirements (e.g., accounting records, tax obligations)
- Potential legal claims
- The nature of our business relationship
Automated Decision Making
We do not currently carry out automated decision making (including profiling) that produces legal effects or similarly significant effects on you. If this changes, we will notify you and explain the legal basis.
Your Rights
Under data protection law, you have the following rights:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal information (in certain circumstances)
- Restrict Processing: Limit how we process your data (in certain circumstances)
- Data Portability: Request transfer of your data to another organisation
- Object: Object to processing for direct marketing or legitimate interests
- Withdraw Consent: Where we rely on your consent
To exercise these rights, contact us using the details at the top of this policy. We may need to verify your identity and do not charge fees unless requests are unfounded or excessive.
Marketing
You may receive marketing communications where you have consented or where we have legitimate interests. You can:
- Use unsubscribe links in our emails
- Contact us to change your preferences
- Opt out of marketing entirely
We do not share your information with third parties for their marketing purposes.
Complaints
If you're unhappy with how we handle your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
Third-Party Websites
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their privacy practices.
For any questions about this privacy policy, please contact us at info@redlandsofasandcurtains.co.uk